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20000011254
Is there an alternate way to submit an issue/service request to DevOps?
You can directly email servicedesk@freightwaves.com with the subject line being a shorthand descript
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20000011255
Can I request admin access on my laptop to install updates or new programs?
Submit a ticket through the IT Service Portal or send an email to servicedesk@freightwaves.com with
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20000011257
Can I request new IT equipment?
Items that can be requested are the following:
Second Monitor
Keyboard + Mouse Combo
He
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20000011258
I am having sound/mic issues. What should I do?
For Windows systems, first verify the system isn’t muted by 1) checking whether the F1 key is lit up
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20000011262
I am having Wi-Fi issues. What should I do?
Determine first if the Wi-Fi issue seems to be isolated to your laptop or if surrounding devices are
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20000011263
How do I set up Google Drive?
Windows - Click the Windows Start Icon or tap the Windows key on your keyboard and search for “Googl
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20000011265
How do I get started with Kisi?
Download Kisi app from the App Store or Google Play onto your mobile device.
Open the app > M
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20000011269
There's an email group I need to be added to. What should I do?
Submit a ticket via the IT Service Portal or send an email to servicedesk@freightwaves.com with the
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20000011270
Can I request a new laptop or swap my MacBook for a Windows PC/Windows PC for a MacBook?
FreightWaves’ policy is that employees must use a company laptop for a minimum of 3 years before any
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20000011273
Can I request a Microsoft Office 365 license?
FreightWaves does not supply or support MS Office 365 - we provide Google Workspace apps, which you